All products are shipped from our warehouse in Toronto, Canada via Canada Post and United States Postal Service (USPS).
Shipping times can vary depending on the destination. Usually,domestic orders can be expected to arrive within 2 to 4 business days and international orders can be expected to arrive within 5 to 10 business days. This is an estimate, and not a guarantee as international orders can be subject to additional delays.
Once an order is placed with us, we will process your order for shipment and email the tracking number to you. The tracking number issued can be used on both the Canada Post and United States Postal Service (USPS) tracking systems.
For orders with two or more items, separate tracking numbers will be assigned to each item.
If an order is re-routed and returned back to us as a result of an incorrect input of address on the part of the customer, the customer is responsible for any return costs incurred.
If a product is defective or missing any parts once received, please let us know as soon as possible and we will try our best to resolve the issue. For more information, please see our Returns and Exchange page.
For more information, please give us a call at (905) 883 9900, or send us an email at firstname.lastname@example.org.
Thank you for your interest in Firefly Kids Lighting.