***Please note that due to an overwhelming demand for our products that went out of stock, delivery of products will be delayed 2-3 weeks longer than their usual expected delivery times. We apologize for the delay and any inconvenience it has caused customers***
Free International Shipping is available for orders being shipped to continental US states. This includes shipping to PO boxes within those regions.
All products will be shipped from our warehouse in Toronto, Canada through United States Postal Service (USPS).
Shipping times can vary depending on the destination. Usually, orders can be expected to arrive within 5-7 business days once the item has been shipped.
Once an order is placed with us, we will process your order for shipment and email the tracking number to you.
For orders with two or more items, separate tracking numbers will be assigned to each item.
If an order is re-routed and returned back to us as a result of an incorrect input of address on the part of the customer, the customer is responsible for any return costs incurred.
If a product is defective or missing any parts once received, please let us know as soon as possible and we will try our best to resolve the issue.
For more information, please give us a call at: (905) 883 9900, or send us an email at firstname.lastname@example.org.
Thank you for your interest in Firefly Kids Lighting.