Your satisfaction is our top priority. If you are not completely satisfied with your purchase you may return it within 30 days of receipt. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We cannot accept returns that have been assembled, modified or installed.
To complete your return, we require a receipt or proof of purchase. Send your request in writing to firstname.lastname@example.org .
We only replace items if they are defective or damaged. Exchanges or replacements can be made for defective parts within 30 days of receipt.
Additionally, electrical components of our light fixtures are covered up to 1 year.
If you would like to send a request for exchange, please email us at: email@example.com.
To return your product, send us a return request to firstname.lastname@example.org. Returns should be shipped to: 400 Creditstone Rd, Unit 21. Vaughan, ON, CANADA, L4K 3Z3.
You are responsible for paying the return shipping fees plus any other duties and taxes applicable to ship the product back to our warehouse in Canada.
Shipping costs are non-refundable. The original cost of shipping plus any other duties and taxes that may be charged to Firefly due to your return will be deducted from your refund.
Once your return is received and inspected, and given that it meets the requirements, we will issue a refund within 48 hours.