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Frequently Asked Questions (FAQ)

Products / Purchasing / Shipping / Returns / Additional Assistance


Q. Will my light fixture be bright enough?

Q. Will my light fixture cast shadows onto the walls or ceiling?

Q. Can the height of the light fixtures be adjusted?

Q. Can I hang my light fixture on a sloped ceiling?

Q. Can the ceiling lights be plugged in instead?

Q. Do I need to hire a professional to install my light fixture?


Q. I am interested in purchasing a light fixture that is currently sold out. Can I place an advanced order?

Q. Is there a policy for price matching with other lighting and interior design stores?

Q. Are there any special discounts for first time customers?

Q. Why do I see an error message when I attempt to place an order online?

Shipping & Delivery

Q. When can I expect to receive my order?

Q, How can I get the tracking number for my order?

Returns and Exchanges

Q. How can I return an item that I no longer want anymore?

Q. What if I received a damaged product?

Need more help?

Q. I can't find my question on the FAQ page. Where can I get extra help?