Terms & Conditions
We accept credit card payments from Visa, MasterCard, American Express, Discover and also payments made via PayPal and INTERAC Online. All prices and transactions are in Canadian Dollars (CAD).
$10 Flat rate shipping per item anywhere in Canada
$20 Flat rate shipping per item anywhere in continental US
We make every effort to carefully package and address your order. Please be sure to give us your current and correct mailing address. If your shipment is returned to us UNDELIVERABLE because of an incorrect address, there will be additional shipment fees applied to your order. Once you have placed your online order, a member of our team will process your order within 24-48 hours. Orders that are placed during Canadian statutory holidays will be processed the following business day. Estimated delivery times are: 1 to 2 business days in Ontario; 4 to 5 business days to the west or east coast; and 5 business days to USA. Once your order is ready to ship, you will receive a separate email from Canada Post with a tracking number. You can track your package at www.canadapost.ca.
Thank you for shopping at Firefly Kids Lighting. Please rest assured that we make it one of our top priorities to guarantee the security and privacy of your transactions with us. Any information gathered from you, including your name, email address, mailing address, phone and credit card numbers, is kept secure and strictly confidential. Firefly Kids Lighting uses this information solely for billing and shipping purposes. We will not contact you unless we have a question regarding your order and, under no circumstance, will we share your information with a third party.
Product Damage or Defect:
We package our items securely and collaborate with our manufacturers to ensure items are packaged to withstand shipment. In the unfortunate event that your order arrives damaged or defective, please contact us immediately. We will work quickly and diligently to resolve this issue for you. Claims must be reported within 48 hours of receiving your order by emailing us at: email@example.com. If the item is damaged, we will make every effort to send you the necessary replacement parts or replace the item as quickly as possible. Please note we only accept claims for purchases made directly from us through our website. If you have purchased one of our products from a retail store or other location you will have to contact them directly to resolve issue.
Returns and Exchanges Policy:
For returns or exchanges please email us at: firstname.lastname@example.org
Your satisfaction is our top priority. If you are not completely satisfied with your purchase you may return it within 30 days, in its original condition and packaging, at your expense. You will receive full refund of the light's purchase price. Please note that shipping fees are non-refundable.
Once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy. All returned products must be in original condition and packaging. We cannot accept returns that have been assembled or modified. If you have any questions regarding our policies, feel free to contact us at: email@example.com. Please note we only accept returns and/or refunds for purchases made directly from us through our website. If you have purchased one of our products from a retail store or other location you will have to contact them directly.
All of our products are UL/CUL certified and manufactured according to the North American standards. Please note our products do not work outside of North America.
Product warranty: We offer a standard limited warranty of one year on parts and labor. We will determine, at our sole discretion, whether the product needs replacement parts, repair or full replacement. Faulty installation and normal wear and tear are not covered under the limited warranty policy. Installation and assembly costs are also not covered under this warranty.
Disclaimer of Liability:
Firefly Kids Lighting carefully selects products that meet UL/CUL safety standards; however, Firefly Kids Lighting is not liable for accidents resulting in personal injury from products purchased on our site. It is recommended to have light fixtures installed by a licensed electrician.
Prices, availability and estimated delivery times are subject to change at anytime. Firefly Kids Lighting reserves the right to modify, suspend or discontinue any product or promotions on our website.